![]() In my years of traveling I've NEVER had such an awful, poorly executed response to rejection of inadequately prepared food. There modum is if you order you will pay, regardless if you are satisfied or not. If 1500 people in 1 day are satisfied with no complaint, is it not common sense they would strive for 1501 satisfied customers? Nine million people visit Gatlinburg, TN and to take this measure against a complaint is incomprehensible. ![]() No restaurant worth their investment would treat a customer by calling the police to solve a common complaint. We were fine to pay a discounted rate of the meal and treated like criminals because I did not like the preparation. The owner and manager preferred the $31.48 vs a satisfied customer and a positive outcome. My intent: To warn those who are swayed by reviews on Trip Advisor and other travel sites to STRONGLY RECONSIDER Log Cabin Pancake House as place to spend your money. Long term result: Owner did not speak to me to resolve the issue prior to police arriving and openly told me he did not want my business. Really? The end result was the police were called and cited TN law is if you taste the food you are required to pay for it. I explained and her retort was that 1500 people were there and no one complained. The manager was defensive from my 1st word and insisted I ate some of the food so I was required to pay for it. This restaurant, and I use the word very loosely, is the epitome of embarrassment and extremely poor customer service in the restaurant industry! I was dissatisfied with 2 entrees and was willing to pay for everything eaten except improperly made gravy and acidic pancakes which left an aftertaste. Breakfast is a universal simple meal and based on the multitude of pancake themed restaurants in Gatlinburg, TN it is profitable. But that is the ONLY good point of visit to Log Cabin Pancake House. If you want a great meal while experiencing a bit of history in Pigeon Forge, then stop at the Log Cabin Pancake House.Waitress was nice and helpful. The wait is never too long, and the food is definitely worth waiting for! You simply stand in line and they take you in when a table opens up. You don’t put your name in if you have to wait on a table. They do their seating the old fashioned way….you form a line. Saturdays and Sundays are obviously the busiest days to come, but you can still get a table. They also have homemade dessert (banana pudding, cobbler, etc) that is made fresh every day that is absolutely tasty. The pancakes and breakfast are the heart of the Log Cabin Pancake House that keep people coming back, but the lunch buffet is incredibly good too. They do not use packaged foods, so everything is fresh with that southern, homemade flavor. All of their pancakes are made from scratch with some recipes that you probably won’t find anywhere else. The Log Cabin Pancake House has been a local favorite since it opened in 1973. ![]() They are open from 7am to 3pm every single day and they serve breakfast the entire time as well as a lunch buffet that is also delicious. If you’re heading toward Gatlinburg, it’s at the very end of the strip on the left. If you want the best breakfast in Pigeon Forge, then head to the Log Cabin Pancake House at the end of town. Log Cabin Pancake House’s Pigeon Forge location is closed for rebuilding until Spring of 2018.
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